Moderation - How to Guarantee Efficient Communication within Groups (Workshop)

Lecturer (assistant)
  • Ursula Caser
Duration2 SWS
TermSommersemester 2021
Language of instructionEnglish
Position within curriculaSee TUMonline

Dates

Admission information

See TUMonline
Note: This Skills module is aimed at students currently enrolled in the M.A. program “Responsibility in Science, Engineering and Technology”. Students from other English-language master’s programs can apply to join the respective course provided there is sufficient space available. In this case please send a mail to ursula.caser@tum.de

Objectives

Participants will acquire the following skills needed to support and moderate meetings and discussions effectively and guarantee consistent outcomes: • awareness for specific communication challenges and barriers (expert versus lay knowledge, hierarquies and power dynamics, strong emotions, open and vested conflicts between stakeholders, etc.) • the moderator's empathic and at the same time assertive communication attitude • application of effective communication techniques (e.g. active listening, rephrasing, question techniques, establishing rapport) • ability to design, conduct and maintain respectful and result-oriented group discussions • ability to learn from own and others' experience in order to speed up the capacity of ad hoc analysis in critical situations and - if necessary or advisable - to adapt critical behaviour.

Description

In our globalized world traditional top down decisions on complex problems often cause conflict, as no obvious, linear solution satisfies the great variety of stakeholders’ interests and needs. Strong political disagreement on solutions, as well as civil protest and factually blocked decisions are the result. Hence for the last two decades we assisted to a growing need of collaborative planning and decision making. This module assures an insight on what moderation/mediation is and how it works Thus, it addresses process design questions and dillemata, specific communication skills from the moderator's perspective, methodological and logistic requirements as well as the most common myths and fears. Factual, social and economical objectives of moderated processes are tackled and collaboratively reflected. This module is as a whole dedicated to the challenges of successful moderation of group discussions in multi-stakeholder environments.

Prerequisites

None

Teaching and learning methods

- Lectures and elevator pitches to transfer knowledge about moderation and mediation in general; - Interactive exercises: - Reflections, based on case studies - Simulations (role plays) to train different settings and aspects of moderation and mediation techniques (specific communication patterns, larger meetings, multi-party workshops etc.) - Simulations (role plays) to train different settings and aspects of moderation and mediation techniques (specific communication patterns, larger meetings, multi-party workshops etc.)

Recommended literature

MOORE, Ch. (2014). The Negotiating Process – Practical Strategies for Resolving Conflict.- 4th revised Edition; Jossey-Bass Publishers. San Francisco, CA, USA. FISHER, R. & Ury, W. (2012). Getting To Yes: Negotiating Agreement Without Giving In. 3rd revised Edition (1st Ed. 1983). Penguin Books. New York, NY, USA. SCHULZ v. THUN, F. (2004) Seven Tools for Clear Communication: The Hamburg Approach in English Language; Arbeitsgruppe Beratung und Training, Fachbereich Psychologie; 69 p.

Links