Interpersonal Communication Skills for Working Internationally Today (Workshop)

Lecturer (assistant)
  • Tina Crail
Duration2 SWS
TermSommersemester 2019
Language of instructionEnglish
Position within curriculaSee TUMonline

Dates

Course criteria & registration

See TUMonlineVery good English language skills (C1)

Objectives

Upon successful completion of the course, students: - have knowledge of key concepts in Intercultural Communication Theory - understand how culture and other factors influence and shape communication - are able to analyze and evaluate intercultural encounters and critical incidents - can analyze different communication styles - have knowledge of how new media and technologies influence communication - have greater self-awareness of their own cultural behaviour and communication style - are familiar with strategies and techniques for effective speaking and listening, reading and writing, giving and receiving feedback, and holding presentations in an international work environment

Description

In today's global and increasingly interdisciplinary environment, the success of ventures in almost any field requires an understanding of intercultural communication and cooperation. Based on the assumption that communication situations in international business and research settings are influenced by various factors including national, organizational and professional cultures, the communicators’ personalities, the context of the situation as well as new media, students learn to analyze and understand these factors. The course familiarizes students with key concepts and models of culture, communication and psychology, and teaches them strategies and techniques for effective speaking and listening, reading and writing, giving and receiving feedback, and holding presentations in an international work environment. Furthermore, students learn to become more aware of their own behaviour and communication style.

Prerequisites

Some work and/or internship experience

Teaching and learning methods

Classroom activities are tailored to the topics of the respective course session and include lectures, in-class discussions of key texts, talks and case studies, group work, simulation activities, communication exercises and student presentations. Students read and analyze key literature and case studies in order to familiarize themselves with fundamental concepts in Intercultural Communication Theory. Furthermore, they engage in discussions, simulation activities and communication exercises in order to understand how culture and other factors influence and shape communication, to analyze critical communication incidents, and to learn about and apply strategies and techniques to improve their communication skills. External business communication experts will be joining some of the class sessions to give students first-hand experience from the corporate world and insights into effective communication techniques.

Recommended literature

Comfort, J. and Franklin, P. 2014. The Mindful International Manager: How to Work Effectively Across Cultures. London: Kogan Page Dignen B. with McMaster, I. 2013. Effective International Business Communication. London: Collins Gibson, R. 2002. Intercultural Business Communication. Oxford: OUP Ting-Toomey, S. & Chung. L. 2012. Understanding Intercultural Communication. New York: OUP

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